Last Updated: 08/14/2026
This policy applies to purchases made through websites owned or operated by Real Sisters Rising Women Business Association, including memberships, physical merchandise, publications, digital products, courses, event registrations, professional services, gift cards, and other products or services.
By completing a purchase, you acknowledge that you have reviewed and accepted this policy.
Contact Information
Questions and requests should be emailed to support@realsistersrising.com.
Include your full name, order number, account email address, purchase date, and reason for contacting us.
Memberships
Automatic Renewal
Recurring RSRWBA memberships automatically renew monthly or annually based on the plan selected during enrollment.
By purchasing a recurring membership, you authorize RSRWBA and its payment processor to charge your selected payment method at each renewal until the membership is canceled.
Canceling a Membership
Members may cancel at any time through the RSRWBA member portal.
A successful cancellation stops future renewal payments. Membership benefits remain active until the end of the current paid monthly or annual term.
Members are responsible for completing their cancellation before the next renewal date. A cancellation is not complete until a confirmation screen appears or written confirmation is received.
Membership Refunds
A refund request for the initial membership payment must be submitted within seven business days of enrollment. Business days exclude weekends and federal holidays.
Membership resources, content, tools, and benefits are provided immediately after enrollment. After the seven business day period, the initial membership payment is nonrefundable.
All monthly and annual renewal payments are nonrefundable. Canceling does not provide a full or partial refund for the current paid membership term.
If a payment is processed after a confirmed cancellation, contact support@realsistersrising.com promptly. RSRWBA will review the account and correct any confirmed billing error.
Physical Products
Eligible physical products may be returned within 30 calendar days of delivery.
To qualify, the product must be unused, undamaged, and in its original condition and packaging. A receipt or other proof of purchase is required.
Customers must contact support@realsistersrising.com before mailing a return. Approved return instructions and the appropriate return address will be provided.
Products returned without authorization may not be accepted.
Nonreturnable Products
The following products are final sale and cannot be returned or refunded unless they arrive damaged, defective, or incorrect:
- Printed newspapers and magazines
- Personalized or customized products
- Digital products and downloads
- Gift cards
- Sale and clearance products
- Products identified as final sale
- Products that have been used, opened, altered, or damaged after delivery
- Products returned without their original packaging
Printed Books
Unused printed books may be returned within 30 calendar days of delivery if they remain in their original condition.
Books showing signs of use, writing, stains, folding, missing pages, or other customer caused damage are not eligible for a refund.
Digital Products and Downloads
Digital products are nonreturnable and nonrefundable once the purchase is completed or access is provided.
This includes:
- Digital magazines
- Electronic books
- Downloadable guides and templates
- Recorded trainings
- Online courses
- Software and digital tools
- Digital workbooks
- Member resources
If a digital file is defective, inaccessible, or materially different from its description, contact support@realsistersrising.com. RSRWBA will attempt to correct the issue, replace the file, or provide another appropriate resolution.
Failure to download or use an available digital product does not qualify the purchase for a refund.
Online Courses and Programs
Online courses, certifications, workshops, bootcamps, and training programs are nonrefundable once course materials, recordings, login credentials, or digital resources have been provided.
If RSRWBA cancels a paid course or program without providing a replacement date, participants will receive a refund or may choose an account credit.
Missing a live session does not qualify a participant for a refund when a recording, resource, or replacement session is available.
Event Registrations
Event registrations and tickets are nonrefundable unless otherwise stated on the event registration page.
A registration may be transferred to another eligible person if the request is submitted before the event and approved by RSRWBA.
If RSRWBA cancels an event, registered attendees will receive a refund or may choose a credit toward a future event.
If an event is materially rescheduled, attendees will be notified of the available options, which may include attending on the new date, receiving a credit, or requesting a refund as required by applicable law.
Failure to attend an event does not qualify the purchaser for a refund.
Professional and Client Services
Professional services may include consulting, strategy sessions, publishing, advertising, design, writing, technology support, training, and other customized work.
Refund and cancellation terms stated in a signed service agreement, proposal, statement of work, or invoice will control when they differ from this general policy.
Deposits and payments become nonrefundable after work has started, resources have been allocated, or an appointment has been reserved, unless a written agreement states otherwise.
Completed services, delivered consultations, approved work, and used appointment time are nonrefundable.
If RSRWBA cannot provide a purchased service, the client will receive a refund for the portion that was not delivered.
Appointments and Strategy Sessions
Appointments must be rescheduled or canceled according to the notice period disclosed during booking.
Missed appointments and late cancellations may be nonrefundable because the scheduled time was reserved for the client.
If RSRWBA cancels an appointment and cannot provide a reasonable replacement date, the client may request a refund.
Advertising, Publishing, and Custom Work
Payments for advertisements, magazine placements, publishing services, custom designs, sponsored content, and personalized products become nonrefundable once production, design, editing, placement, or promotional work has started.
The customer is responsible for reviewing and approving names, dates, links, photographs, spelling, and other submitted information before publication or production.
RSRWBA will correct errors caused by RSRWBA when reasonably possible. Errors contained in customer supplied or customer approved materials do not automatically qualify for a refund.
Sale and Promotional Purchases
Sale, clearance, discounted, and promotional purchases are final sale unless the product arrives damaged, defective, or incorrect.
Physical products purchased with a general discount code may remain eligible for return unless the offer specifically states final sale.
Gift Cards
Gift cards are nonreturnable and cannot be redeemed for cash except where required by law.
Lost or stolen gift cards may not be replaced without valid proof of purchase.
Damaged, Defective, or Incorrect Products
Contact support@realsistersrising.com promptly if a physical product arrives damaged, defective, or incorrect.
Include:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging
- Your preferred resolution
RSRWBA may replace the product, correct the order, issue store credit, or provide a refund.
Shipping and Delivery
Physical orders will be shipped within the timeframe displayed during checkout or on the product page.
If no shipping timeframe is provided, the order will be shipped within 30 days as required by applicable federal rules.
If an order cannot be shipped within the promised timeframe, RSRWBA will notify the customer and provide an opportunity to accept the delay or cancel the unshipped order for a refund.
RSRWBA is not responsible for delays caused by an incorrect address supplied by the customer.
Return Shipping
Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect when delivered.
Original shipping charges are nonrefundable unless the return resulted from an RSRWBA error.
Customers should use a trackable shipping service. RSRWBA is not responsible for returned packages that are lost or not delivered.
Refund Review
Once an authorized return or refund request is received, RSRWBA will notify the customer by email.
The customer will be informed whether the request has been approved, denied, or requires additional information.
Approved refunds will be issued to the original payment method. RSRWBA will initiate an approved refund within seven business days. Banks and payment providers may require additional processing time.
Late or Missing Refunds
If an approved refund has not appeared:
- Review your bank or credit card account.
- Contact your credit card provider.
- Contact your bank about pending transactions.
- Email support@realsistersrising.com if the refund is still missing.
Billing Errors and Duplicate Charges
Billing errors, duplicate charges, unauthorized charges, or payments processed after a confirmed cancellation should be reported promptly.
RSRWBA will review the order, membership, and payment records and correct any confirmed billing error.
Policy Exceptions
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable federal, state, or local law.
RSRWBA may approve an exception when required by law or when the circumstances justify a different resolution.
Policy Changes
RSRWBA may update this policy when its products, services, or legal obligations change.
Changes will apply to purchases made after the revised policy is posted. Changes will not be used to remove rights that applied to a purchase when it was completed.elated to refunds and returns.